Choosing the right cabinetry is one of the most important aspects of any kitchen, bathroom, or custom storage project. But just as critical as the cabinets themselves is the professional you buy them from your cabinet dealer.
A reliable cabinet dealer does more than sell products. They guide you through design decisions, help you stay on budget, and ensure your order is accurate and timely. To get the best value and avoid costly mistakes, you must ask the right questions before signing on the dotted line.
In this guide, we’ll discuss the top questions to ask your cabinet dealer, whether you’re a homeowner, contractor, or designer, so you can feel confident in your purchase.
1. What Types of Cabinets Do You Offer?
Not all cabinet dealers carry the same product lines. Some specialize in stock cabinets (pre-manufactured in standard sizes), while others offer semi-custom or fully custom options. Understanding what types of cabinets they provide will help you know whether they can meet your project’s needs.
Stock cabinets are often the most affordable and fastest to deliver, but they offer limited design flexibility. Semi-custom options allow you to choose finishes and sizes, while custom cabinetry offers limitless design freedom at a higher cost.
Bonus Tip: Ask to see samples or a catalog that shows their entire product range, including styles, finishes, and hardware options.
2. Are Your Cabinets KCMA-Certified?
Cabinet quality can vary widely between manufacturers. This certification ensures cabinets have passed rigorous durability and safety tests, including resistance to humidity, heat, and stains.
According to a 2023 industry report, more than 60% of homeowners prefer KCMA-certified cabinets for added peace of mind and long-term value.
3. What Materials and Construction Methods Are Used?
Cabinets might look great on the outside, but what matters most is what’s behind the doors. Be sure to ask your dealer about:
- The type of wood or materials used (e.g., plywood, MDF, particleboard)
- The construction technique (e.g., dovetail joints, dowel joints, glue and staple)
- The quality of hardware (e.g., soft-close hinges, full-extension drawer glides)
This insight will help you compare the durability and cost of each cabinet line they carry.
4. What’s the Typical Lead Time?
Timing is everything in construction and renovation projects. Ask your cabinet dealer how long it takes to order and receive the cabinets. Stock cabinets might be ready in a week, while custom orders could take 6 to 12 weeks or longer.
Also, ask about current supply chain conditions. While some dealers keep inventory on hand, others rely on manufacturers or third-party logistics, which could impact delivery timelines.
5. Do You Provide Design Assistance?
Not everyone has a designer on hand, so it’s helpful when a cabinet dealer offers design services. This can include:
- Kitchen or bathroom layout planning
- 3D renderings or CAD drawings
- Material and finish selection
- Optimization of storage and functionality
In either case, it can be a valuable resource for ensuring that your layout fits your space and lifestyle.
6. Can I See a Sample Before Ordering?
Colors and finishes often look different in person than online or in showrooms. Always ask if your cabinet dealer can provide door samples or swatches to take home. Viewing them in your space with your lighting, wall colors, and flooring will help you avoid surprises once the cabinets are installed.
7. What Is Your Return or Exchange Policy?
Cabinets are a significant investment, and mistakes can happen. Be sure to ask about return policies:
- Can you return items if the color isn’t right?
- What if a cabinet is damaged during shipping?
- Are there restocking fees?
Knowing the dealer’s policies in advance will save you headaches later, especially for custom or special-order items, which may be non-refundable.
8. Do You Offer Installation Services or Contractor Referrals?
While some buyers install their own cabinets, most projects require professional help. Ask if the dealer offers:
- In-house installation
- A list of vetted contractors
- Coordination with your builder or project manager
Proper installation ensures your cabinets function correctly, align evenly, and remain secure over time. A good cabinet dealer should help ensure this process goes smoothly.
9. Are Warranties Included?
Warranties can vary based on the manufacturer and cabinet type. Ask your dealer about:
- Manufacturer warranties on finish and structural integrity
- Timeframes (e.g., 5-year, 10-year, or limited lifetime)
- What’s covered and what’s excluded
A trusted cabinet dealer will explain the warranty terms and help you register your products with the manufacturer if necessary.
10. Can You Accommodate Custom Features?
Ensure your dealer can deliver if your project includes special requirements such as built-in spice racks, pull-out drawers, lazy Susans, or under-sink storage. Not all cabinet lines offer these features, especially if you’re working with stock cabinets.
Custom features may increase lead time and cost, but they can significantly improve the functionality of your space.
Final Thoughts: Build a Partnership With the Right Cabinet Dealer
Choosing the right cabinet dealer ensures you’re getting products that look beautiful and stand the test of time. More importantly, a knowledgeable, communicative dealer becomes a partner in your project’s success.
By asking these essential questions upfront, you’ll gain clarity, avoid missteps, and set your remodel or build on the right track. Take the time to vet your options, and don’t be afraid to walk away from a dealer who can’t confidently answer your questions.
